Frequently Asked Questions

Here are the most commonly asked questions when getting started with our programs. Please click the plus signs below to read more.

JUST PURCHASED? START HERE

  1. Go to SatoriMethodAcademy.com.
  2. Log in using the email/login information from your registration email.
  3. Once logged in, click “My Courses” to access your programs.

After logging into the Academy, click “My Courses” and look for the program you purchased.

If you already had a Satori Method Academy account and purchased using the same email address, your new program should appear inside your existing account. You do not need a new login.

If you have an account but forgot your password, click the “Password Reset” link under the password field on the Academy login page.

First, search your entire mailbox. Look for the search bar or magnifying glass in your email app and try these
terms:

  • “Satori Method”
  • “satorimethod”
  • “Congrats – You’re Registered”
  • The email address Satori Method sends from: [email protected]

Also check:

  • Spam/Junk folders
  • Gmail: Promotions
  • Outlook/Hotmail: Other and Junk

One more thing to check…

Make sure you’re checking the same email address attached to your purchase.

If you paid with PayPal, PayPal may sometimes supply an older email address connected to your PayPal account. That can be an address you no longer use or even forgot was associated with PayPal.

On the Satori Method Academy login page, click the “Password Reset” link under the password field and follow the instructions.

FINDING YOUR PROGRAMS

Try these steps in order:

  • Make sure you’re logged in with the email address used for the purchase.
  • Click “My Courses”.
  • Log out, then log back in.
  • Try a different browser such as Chrome, Firefox, Safari, or Edge. A browser extension can occasionally interfere with what displays.
  • If you just purchased, allow a few minutes for registration processing.
  • If the program still isn’t showing, use the orange button below to reach out to Client Care.

Watch the short Academy tutorial to learn how to navigate your account and find your programs.

Your programs should all live in the same Academy account.

When you purchase using the same email address already associated with your Academy account, the new program should be added to that existing account. You can access everything from My Courses.

NOT SURE YOU'RE GETTING YOUR EMAILS?

All Satori Method emails – receipts, registration, program, and Client Care replies – are sent from [email protected]. If you don’t receive anything at all, use the orange button below to reach out to Client Care so we can confirm the email address on the order.

Depending on what you purchased, you may receive:

  • A purchase receipt or order confirmation
  • An Academy registration or login email, if your purchase is delivered through our online Academy
  • A Getting Started or You’re Registered email with information about your program or event
  • Additional emails specific to the event, course, or membership you purchased
  • (These emails may not arrive all at once, so don’t worry if you don’t immediately see all of them.)

If Satori Method emails have started going to your Spam or Junk folder, find one of our messages and mark it as Not Spam or Not Junk. This helps your email provider recognize that you want to receive our messages.

  • Search your Spam/Junk/Promotions folders.
  • Confirm the email address associated with your Academy account.
  • Still stuck? Use the orange button below to reach out to Client Care so we can check whether your email preferences or unsubscribe status changed.

HELPING OUR EMAILS GET TO YOU

If possible, make the email provider options collapsible within this section, so users can expand only the one they need (Gmail, Outlook/Hotmail, etc.). The current version is okay if this isn’t possible, but the accordion format would be preferred.

  • Find any Satori Method email you’ve received.
  • If it’s in Spam, select Not spam. If it is in another folder, move it to your Inbox.
  • Add [email protected] to your Google Contacts.
  • If messages still go to Spam, create a Gmail filter for [email protected] or the whole @satorimethod.com domain – and select Never send it to Spam.
  • If a message lands in Promotions and you’d rather see it in Primary, move it to Primary.
  • Open Outlook and click Settings (the gear icon).
  • Go to Mail -> Junk email.
  • Under Safe senders and domains, click Add safe sender.
  • Add [email protected] – or the satorimethod.com domain – as a safe sender.
  • If you find a Satori Method email in Junk, open it and choose Not Junk.
  • Open Yahoo Mail and check your Spam folder.
    If you find a Satori Method email there ([email protected]), select it and choose Not Spam.
  • Open the Satori Method message, click or tap the sender name/address, and choose the option to add the sender to your Contacts if available in your version of Yahoo Mail.
  • After doing this, watch your Inbox for future Satori messages.
  • On iPhone or iPad: open Mail, go to Junk, open the Satori Method message, then move it to Inbox.
  • On Mac: open Mail, select the Satori Method message in Junk, then choose Not Junk or move it to Inbox. On iCloud.com: open Mail, go to Junk, select the message, and move it to Inbox.
  • You can also add [email protected] to your Contacts so Apple recognizes the sender.

Using another email provider?

  • Add [email protected] to your Contacts or Safe Senders list – or, for broader coverage, the satorimethod.com domain where your provider supports domain-level safelisting.
  • If you find a Satori Method message in Spam or Junk, mark it as Not Spam / Not Junk and move it to your Inbox.

ABOUT YOUR ACCOUNT & BILLING

Access depends on what you purchased.

Most Satori Method home-study programs include lifetime access, so you can return to them whenever you like.

Memberships, such as the Life-Force Dojo, provide access to membership content only while your membership is active. Some workshops, events, or special offers may have their own access terms.

Your purchase confirmation or offer details will show the access included with your specific program.

For your security, membership and billing changes are handled directly by Client Care through email rather than through the Academy.

Use the orange button below to reach out and we’ll be happy to help.

STILL NEED HELP?

If you still have questions or need help, click the orange button below to send a message to Client Care and we’ll help you with your question or issue.

Click to Contact Client Care
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