FAQ: What emails should I get after purchase?

Depending on your order, you might receive several emails from us, but don’t get overwhelmed… each email is designed to help you.
 
If you spend a few minutes reading these emails, it can save you a lot of time later. By knowing what to look for in each email, you’ll be able to make sure you got everything you ordered and that your order processed correctly. (If you don’t see an email you are expecting, that should be a red flag to you so that you can bring it to our attention immediately!)
 
Please feel free to reply to any of our emails and let us know if you have any questions.
 

Let’s start with the first email that you should see:

  1. Immediately after you order you should get an email that has your order receipt. It is titled “Thank you for your order” and it contains all of your order information.

  2. If you ordered an online course or joined a membership club, an account will be created for you in our online academy and you’ll get emails telling you how to log in and find your program:
    • For each course or club you ordered, you’ll get a registration confirmation email titled “Congrats, You’re registered” that has your login information.

      TIP: All of our online courses play on any computer device and you have lifetime access as soon as you are registered. There’s nothing that you have to download; however, you’ll need this login info to get access to your courses.

       

    • You’ll also get another email in about an hour that will tell you how to access your program in the Academy. When you see it, that will mean that your order has been successfully processed through our system. It’s a “Getting Started” email that will walk you through how to get started with your program.

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